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Fieldbus - Wikipedia
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ISO/IEC 20000-1:2011 - D1rfcsn9k4wyjz.cloudfront.net
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IT ServIce ManageMenT BaSed On ITIL A PockeT GuIde
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November 2012 Version 01 - PEOPLECERT
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IT Service Management Standards - Alan G. Labouseur
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Service Management in Digital Context, 4 Courses series combining 2 Global Certification and 2 Workshop session
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