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IT Portfolio Management: ITIL V3 Refresh - Albion Research
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IT SERVICE MANAGEMENT QUESTIONS For ITIL - BCS
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Business Critical Services (BCS) Customer Handbook
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Available In The BCS GUIDES TO IT ROLES Series
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9781906124939 IT Service Management 2nd Edition - BCS
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9781906124182 IT Service Management Foundation Practice ... - BCS
Steve Mann has spent over 30 years in IT Service Management following a number of roles in IT Operations. He worked for ICL as Operations Manager at ... View Document