It Service Management Based On Itil® 2011 Edition

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Service Management – ITIL Service Design Univ.-Prof. Dr.-Ing. (OGC, 2011) Service Design • Design of new or changed services for introduction into live environment Service-based SLAs covering 1 service b) ... Doc Retrieval

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This document is based on Cabinet Office ITIL® material and is Now in its third edition, ITIL guidance continues to Service management is also a professional practice supported by an extensive body of knowledge, ... Access Full Source